Consumer Protection activities

REAL administers two consumer codes which set rigorous standards for businesses, ensuring that they deliver high quality, trustworthy services and offer the highest standard of consumer protection. Our Codes help create a transparent marketplace where businesses can grow, and consumers can confidently invest in renewable energy and EV charging.

REAL operates a highly effective alternative dispute resolution (ADR) scheme for consumers and members of the consumer codes, offering expert mediation and adjudication to help resolve consumer disputes quickly and fairly. In our delivery of this ADR scheme, REAL has handled over 11,000 complaints and recovered more than £3.8 million for consumers.

Certification Schemes

REAL delivers certification schemes in the areas of green gas and organic materials. Our work ensures that sector participants are complying with the highest environmental and operational GB-wide, UK and EU standards, and provides consumers with the information they need, guaranteeing that the products they buy meet the environmental and sustainability standards they expect.